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FREQUENTLY ASKED QUESTIONS

How long is the order processing time?

If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed. We normally ship-out all orders within 24-48 hours. Finally delivery time will vary based on location.

How do I make an exchange?

Replacement / Exchange:-if the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have a done the quality check on the same (for damaged and defective items). Replacement is subject to availability of the product. In case the replacement product is out of stock, you will receive a full refund to your account.

What kinds of payment methods do you accept?

We have a number of payment methods. Choose the one that ismost convenient for you. The options are: Online Bank Transfer through your Credit, Debit, or Cash Card Cash on Delivery (COD) No, currently we do not offer Cash-on-Delivery. What should I do if my payment doesn't get through or fails? If your payment transaction fails, please email us at support@fatfatiya.in

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