Shipping and Delivery Policy
Domestic Shipping: Shipping is free for transactions worth Rs 500 and above. Transactions of Rs 499 or lower will incur a very small convenience charge of Rs. 50.
COD: Cash on Delivery Shiping option is available only in India on a nominal charge of Rs. 60.
International Shipping: For International buyers, orders are shipped and delivered through Registered Indian post or DHL. Shipping mode can be selected while placing the order and the cost is displayed before you confirm the order.
Indian Registered Post – takes 5 to 12 days to deliver anywhere in the world. This kind of shipment is track-able but not insured. When the order is sent through REGISTERED post - it implies that you can track your order but the packet is delivered on the signatures of the recipient.
DHL - International Courier – takes 4 to 5 days to deliver anywhere in the world. This kind of shipment is insured and trackable. As these shipments can be insured at a nominal extra charge and full responsibility is taken thereafter for the items sent through insured packages.
We encourage Multiple Purchases as Shipping gets cheaper.
If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed. We normally ship-out all orders within 24-48 hours. Finally delivery time will vary based on location.
We have partnered with Fedex courier services for the shipment of products across India and DHL & IndiaPost services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Cancellation / Modification
Though the Fatfatiya Designs website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our on email us at firstname.lastname@example.org at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount .
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply email us at email@example.com. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.