SHIPPING & RETURNS
Shipping Charges: Shipping is free for transactions worth Rs 299 and above. Transactions of Rs 299 or lower will incur a very small convenience charge of Rs 60. Cash on Delivery is not available on order value below Rs. 500. Handling Time If you have purchased online, with a Credit, Debit, or Cash card, you will receive an order receipt and product delivery information email as soon as the order is placed. We normally ship-out all orders within 24-48 hours but some products orders will take 5-7 days time due to corona impact. Finally delivery time will vary based on location. Shipping Partner We have partnered with many courier services for the shipment of products across India and DHL courier services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products. CANCELLATION / MODIFICATION Though the Fatfatiya Designs website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our on email us at firstname.lastname@example.org at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount .
It's our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns& Exchange is also safe, easy and transparent. If for any reason you are not satisfied with the product or you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days (48 hours for damaged and defective) to raise a return request by just following the below mentioned procedures: Raise a return request by sending us the return request mail on our customer support email id “support@ fatfatiya.in “. Please mention the following information clearly in the mail: Order Number / Registered E-Mail Id / Product Name Please mail the item(s) to the address below. Do remember to mention your order number and contact number! Fatfatiya Designs, 63 A, Chitrakoot Nagar, Airport Road, Jagatpura, Jaipur – 302017 The possible solutions covered in returns policy are: Replacement / Exchange:-if the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have a done the quality check on the same (for damaged and defective items). Replacement is subject to availability of the product. In case the replacement product is out of stock, you will receive a full refund to your account. Exceptions: Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below: If the return request is made after the specified time frame (15 days from the date of delivery).(48 hours for damaged and defective). Anything missing from the package like the price tag, accessories, labels, original packing, etc. Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
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